UMBAL "Medika" reviews
Book of Compliments and Complaints for the Maxillofacial Surgery Department at UMHAT "Medica" Ruse
As a result of my personal experience at UMHAT "Medica" Ruse, I decided to support my claims by publishing the contents of the book for complaints and compliments in the Maxillofacial Surgery Department.
By law, the "Book of Compliments and Complaints" must be a publicly accessible resource, but unfortunately this "beautiful little bird" is doomed to remain locked inside the Maxillofacial Surgery Department (from a pragmatic point of view, it is irrational for it to be located outside the department). Therefore, I concluded that the reviews, opinions, and expressions of gratitude in it (especially their emotional content) would be useful for future patients, and that making them public would further motivate the team of the Maxillofacial Surgery Department.
In order to ensure patient anonymity, I have masked part of the personal data and the signatures under each individual review.
The book contains 67 compliments and 1 (one) complaint.
I read the complaint more thoroughly because somehow it does not fit into the overall picture. It was left by a patient named Shamsie regarding nurse "Reni Ruzhdieva" (according to her).
Strange facts regarding the review:
- The date format "Month Day Year" is used mainly in the USA, Belize, the Philippines, Micronesia, partially in Canada, and some colonial islands (it is used with the "/" separator). The "." separator is used in Europe. This leads me to think that the author probably does not live permanently in Bulgaria (perhaps she came for cheaper treatment), presumably in a European country with a "colonial" past.
- She did not make the effort to ask for the name of the nurse who was taking care of her (I explicitly asked a second time: "Reni" or "Remi").
- There is a spelling mistake in the last sentence: "who fly" instead of "who flies," which suggests that Bulgarian is not her primary language in everyday life.
- As a result of 1, 2, and 3: I am curious (if I am correct) what the quality of treatment is there and why she chose Bulgaria specifically.
- Patients do not have the right to prescribe medication for themselves or to take medications that are not authorized/prescribed for the specific treatment. Liquid analgin IS NOT the only painkiller.
- Nurses are required to STRICTLY follow the prescribed treatment methods, including the types of painkillers.
- I am a smoker and I know very well how long one waits at the door for it to be opened, but patients, please consider that they have other (MUCH MORE IMPORTANT) work to do than acting as bellboys or doorman. Out of respect for the other sick patients, it would be humane to show patience.
- Regarding the quoted "rude words": the likelihood that medical staff would say such a thing in the presence of a third person in the room (the beds are about 1.2 m apart) is minimal - unless Nurse Remi has masochistic tendencies. During my stay, the minimum occupancy of the room was 3 out of 4 beds (a third person was almost always present).
In short: she was most likely not given liquid analgin because other painkillers had been prescribed to her. I will not comment on the delay in opening the door. The quoted rude words logically fall apart (except in the aforementioned masochistic scenario). I am simply applying elementary logical reasoning.
My impressions and personally observed facts about "Reni Ruzhdieva" (she is actually called Remi, because her name is Remzie):
- Strict and acts "by the book" (there is no "I want" - what is prescribed is what is applied).
- She does not smile unnecessarily, but she is not insensitive.
- In my room, a patient with a forced tracheostomy was admitted. From his "accounts," I know that if it had not been performed, he would have died (the gratitude here goes to Dr. Olena Pronko). Nurse Remi remained by his bedside continuously for 5 hours after the tracheostomy (if he lied to me, then I am lying to you). I also PERSONALLY witnessed how Nurse Ruzhdieva performed tracheal suctioning with a catheter: a small amount of clear liquid is injected with a syringe (I assume saline solution) and then aspirated with the catheter into a container. The reflexive coughing episodes lasted no more than a minute due to the nurse’s quick and experienced hand; they were partial and only in the initial stage after the solution was introduced (I have not pulled a drowning person out of water, but it resembles the sound of a very, very strong wet cough). These "flushings" were performed every 3 hours. I observed the same procedure performed by another nurse during the night shift - a huge difference. Afterwards, I even joked with Enver Hodja (as we had decided to call him): "Who is better?" The answer was unequivocal. The next morning after the night shift, Remi came for the procedure and after finishing personally asked me whether it had been done and how many times, which clearly shows her attitude toward the treatment of patients in the Maxillofacial Surgery Department.
- If I had the opportunity to choose which nurse would take care of me, I would choose her (I even nicknamed her "the strict but fair one").
For the more gifted ones (there are always some) who may accuse me of selectively publishing the reviews (that I chose only the pages with compliments), I have prepared a separate "gallery for smartest ones" with overlapping pages that can be followed one by one - if someone has (in)valuable time to waste.
